Questions and answers

Before going on a business trip it is beneficial to ensure that your passport is valid. Some countries require that your passport is valid for 180 days after entry. Visa and/or insurance certificates are required for entry into a few specific countries. If you travel to a country that requires visa make sure you apply well in advance. We always recommend that you check the current travel restrictions for your destination.

We offer a training course for Travel safety at our Learning Hub

In order to find you insurance number you can contact your employer or If's customer service.

Remember to apply for the general visa application for China and USA before you travel. Make sure you have the contact information to our assistance partner.

China: You will need a visa. You will have to fill out an application and give your fingerprint. Also you need an invitation from the company you are going to visit in China with specified information such as name, passport number, dates. You can see more here.

USA: You should apply for "ESTA" if you are a citizen or eligible national of a Visa Waiver Program Country. Your travel needs to be 90 days or less.
You can apply for your ESTA here.

In general travelling in war risk areas are not covered by the insurance but an optional insurance can be selected by your employer. Please contact your employer before travelling to risk areas to make sure your insurance cover is eligible. 

We mainly cover cancellations caused by sickness. We also cover cancellations if an epidemic, natural disaster, terrorism or war when the Norwegian Ministry of Foreign Affairs advises against all travels to the area. For complete overview, please see our terms and conditions.

You should first claim compensation from the tour or transport operator, and only then from the insurance company. The insurance can cover the part that the tour or transport operator does not cover.

After you have received compensation from the tour or transport operator, please report a claim to us.