Lost or delayed luggage

Luggage means items you bring with you on your travel. Money and valuables are covered to some extent, please see terms and conditions. Valuable items such as money, passport, electronic devices, jewlery, medication, fragile items, should not be packed in the check in luggage.

Contact the police and report the theft. Make sure to collect the police report. File your claim to If and attach a list of the stolen items from your luggage, specify the price and date of purschase for each item individually. If you have receipts for the items, you can attach these together with the police report.

The insurance covers damage to ckecked in luggage if you have a Property Irregularity report (you get this at the counter at the airport). Fragile items or valuables, such as computer, camera, money and jewelry sholud not be in checked-in luggage and is not covered if damaged or stolen.

Damage to suitcase/bag under transport is the airlines responsibility, and is not covered by the insurance. This must be reported directly to the airline.

If your luggage is delayed on your outbound journey, you can buy the most essential clothes and hygiene articles to manage until you get your luggage again. Make sure to keep the receipts.

You must make a PIR report (Property Irregularity Report) at the airport if your luggage doesn’t arrive on time.

The maximum cover amount is NOK 5000 for leisure travels and NOK 10 000 for business travel. There is no coverage for purchases if the luggage is delayed on the flight back home.

File a claim

If your check-in luggage hasn’t arrived and the airline confirms that it is lost, usually after 21 days, primarily the airline or tour operator is responsible for compensation. You must make the PIR report (Property Irregularity Report) at the airport if your luggage doesn’t arrive on time.

If the airline doesn’t compensate the loss of luggage in full, you can claim the exceeding amount up to the maximum amount stated in the insurance letter. Please note that valuable items should be carried in the hand luggage.