Illness or injury

It is important that you get in contact with our assistance partners in order to access coverage. Contact our emergency department on phone +47 21 49 78 97. They can help you arrange a new flight home when you are able to travel again.

The insurance covers extra expenses for a return ticket/tickets if the employee interrupts the business trip due to e.g. a close relative suffers a life threatening illness, accident or dies. You should always check the possibility of rebooking your original ticket. We cover economy class tickets.

The insurance covers emergency dental treatment up to NOK 5000 during the journey. When you return from your journey, we do not cover further treatment even if the treatment was not finished dueing the trip.

Our assistance partners offers immediate help 24/7. ​

We have Euro Centers on each continent, 11 in total.
                                                       
SOS international who speaks Nordic languages in addition to English. Find them in your Europeiske app.

Have you paid for medical expenses and want to request a refund?

We recommend contacting our assistance partners. The standard of the hospitals/clinics can vary between countries and our assistance partners will help you find the best preferred clinic in their quality controlled network. They can also, in most situations, place a guarantee of payment. and monitor your treatment.

Emergency contact: In case of emergency you can contact our Alarm central through our Europeiske app or Euro Centers 24/7.

Non-Emergency: If you have any questions  you can contact our claims department within office hours.
Call + 47 62 51 65 31  or email us
Opening hours Mon - Fri 08.00 - 19.00.

Online claim forms are found here. 

If you are in contact with our assistance partner they might be able to place a gurantee of payment or pay the hospital/doctor directly. However, in some countries the clinics and doctors will not accept payment from others and you will have to pay yourself and claim the costs by submitting a claim form when you get back home. It is important that you keep all medical reports and receipts.

You can upload this when submitting a claim. 

If there has been a terror attack or other crisis/catastrophe is going on in your travel destination, you should first check the instructions from your employer.

Follow closely also the instructions from the relevant authorities.

If you need medical attention, always contact our 24/7 assistance partner – you will find the contact information in your insurance card.

Yes, the insurance covers necessary and reasonable expenses for transport to/from doctor and or hospital. We also cover transportation by ambulance in the acute phase.