Cancelled or delayed flight?
Questions regarding cancelled or delayed flights
We mainly cover cancellations caused by sickness. For example, in case you or someone in your immediate family falls unexpectedly, acutely ill or is seriously injured in an accident or dies. We also cover cancellations if an epidemic/natural disaster at the destination makes it inaccessible and staying there is a threat to life and health; or an act of terrorism/war where the Government advises against all travels to the area.
For complete overview, please see our terms and conditions.
You should first claim compensation from the tour or transport operator, and only then from the insurance company. The insurance can cover the part that the tour or transport operator does not cover.
After you have received compensation from the tour or transport operator, please report a claim to us.
The insurance does not cover the cancelled flight ticket. When the airline company cancels the flight they are obliged to offer you a new departure, and if this is not possible, they should offer you a refund.
When a flight is delayed it is the airline companys responsibility to re-book you on a later flight or offer you a refund.
We cover the extra costs for a new flight ticket if the flight, or other public transportation, does not depart on scheduled time due to e.g. extreme weather conditions, traffic accident or another incident that leads to a extraordinary traffic situation or technical error. Food and beverage is not covered.
The insurance covers travel expenses if the airline/tour operator is unable to re-book your a new journey within 24 hours. The insurance covers accommodation if the airline company/tour operator cannot offer you transport until the next day.
*The information is based on the general terms and conditions of the business travel insurance. Keep in mind that your employer may have chosen special terms for your insurance.
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