We mainly cover cancellations caused by sickness. For example, in case you or someone in your immediate family falls unexpectedly, acutely ill or is seriously injured in an accident or dies. We also cover cancellations if an epidemic/natural disaster at the destination makes it inaccessible and staying there is a threat to life and health; or an act of terrorism/war where the Government advises against all travels to the area. For complete overview, please see our terms and conditions.
You should first claim compensation from the tour or transport operator, and only then from the insurance company. The insurance can cover the part that the tour or transport operator does not cover.
After you have received compensation from the tour or transport operator, please report a claim to us.