Illness or injury

It is important that you get in contact with If's travelcare on phone +47 21 49 50 00 in order to access coverage. They can help you arrange a new flight home when you are able to travel again.

The insurance covers extra expenses for a ticket if the employee interrupts the business trip due to e.g. a close relative suffers a life threatening illness, accident or dies. You should always check the possibility of rebooking your original ticket. We cover economy class tickets.

The insurance covers emergency dental treatment up to NOK 5000 during the journey. When you return from your journey, we do not cover further treatment even if the treatment was not finished dueing the trip.

If's travelcare offers immediate help 24/7. ​Our travel assistance speak Nordic languages in addition to English.

You can also find our approved doctors and hospitals in the If Europeiske app.

Have you paid for medical expenses and want to request a refund?

We recommend contacting If's travelcare or download the If Europeiske app to find approved doctors and hospitals abroad. The standard of the hospitals and clinics can vary between countries and our medical assistance partner will help you find the best preferred clinic in their quality controlled network. They can also, in most situations, place a guarantee of payment. and monitor your treatment.

Emergency contact: In case of emergency you can contact If's travelcare 24/7. For easy access to important information download the If Europeiske app.

Non-Emergency: If you have any questions  you can contact our claims department within office hours.
Call + 47 21 49 24 00  or email us
Opening hours Mon - Fri 08.00 - 19.00.

Online claim forms are found here. 

If you are in contact with If's travelcare they might be able to place a gurantee of payment. However, in some countries the clinics and doctors will not accept payment from others and you will have to pay yourself and claim the costs by submitting a claim form when you get back home. It is important that you keep all medical reports and receipts.

You can upload this when submitting a claim. 

If there has been a terror attack, a crisis or a catastrophe is going on in your travel destination, you should first check the instructions from your employer.

Follow closely also the instructions from the relevant authorities.

In case of emergency or medical attention, you can always contact If's travelcare 24/7. For easy access to important information download the If Europeiske app.

Yes, the insurance covers necessary and reasonable expenses for transport back and forth to the doctor or hospital. We also cover transportation by ambulance in an acute phase.