Cancelled or delayed flight?
Questions regarding cancelled or delayed flights
We mainly cover cancellations caused by sickness. We also cover cancellations if an epidemic, natural disaster, terrorism or war when the Norwegian Ministry of Foreign Affairs advises against all travels to the area. For complete overview, please see our terms and conditions.
You should first claim compensation from the tour or transport operator. The insurance can cover the part that the tour or transport operator does not cover.
After you have received compensation from the tour or transport operator, please report a claim to us.
The insurance does not cover the cancelled flight ticket. When the airline company cancels the flight they are obliged to offer you a new departure, and if this is not possible, they should offer you a refund.
When a flight is delayed it is the airline companys responsibility to rebook you to a later flight or offer you a refund.
We cover the extra costs for a new flight ticket if the flight, or other public transportation, does not depart on scheduled time due to e.g. extreme weather conditions, technical error, traffic accident or another incident that leads to an extraordinary traffic situation. Food and beverage is not covered.
The insurance covers travel expenses if the airline or tour operator is unable to rebook your journey within 24 hours. The insurance covers accommodation if the airline company or tour operator cannot offer you transport until the next day.
The information is based on the general terms and conditions of the business travel insurance. Keep in mind that your employer may have chosen special terms for your insurance.
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